TC2 CloudZen Managed Services & Support
01 - The challenge
01
The challenge
The magic of AWS platform widespread adoption lies in its modularity and excellent integration. Building solutions for rapid prototyping is easy and intuitive.
Preparing our solution for production use is harder. Best practice architecture patterns must be applied to avoid dead ends in terms of scalability, security and cost while keeping an agile and flexible mindset.
Keeping our production systems optimized all the time is cumbersome. Teams operating and supporting the AWS workloads have to continuously monitor and adjust systems configurations to keep costs down, make sure security is applied at all layers, operation excellence, reliability and performance has an optimal tuning as per business requirements. Besides these everyday tasks, it is better to keep an eye on the endless innovation coming in the form of daily AWS announcements, which can provide beneficial new features for your business.
TC2, as a certified AWS Managed Service Provider Partner covers all aspects of operating, governing and optimizing AWS platform solutions, so that you can focus on your business values.
We also offer Partner Led Support to resolve any unforeseen AWS platform issues end to end working with AWS Premium Support.
02 - The solution
02
The solution
TC2 CloudZen Support
AWS strongly recommends purchasing AWS Premium support to any production workloads running on AWS platform. On the other hand, as AWS Support normally does not provide hands on professional services, only provides recommendations to the customer infrastructure, customers either must have in-house AWS experts, or they must engage with an AWS Partner.
To maximize efficiency and get the best out of the two different types of support, AWS has created Partner Led Support, where the AWS Partner acts as the level 1 party for incoming AWS support tickets backed by AWS Enterprise support. The benefits of this model are increased accuracy and quicker resolution times in resolving issues, as the AWS partner can quickly take actions. If anything needs to be checked under the hood, the partner escalates the issue the AWS Premium Support, acting as level 2 Support layer in this model.
TC2 has created a Partner Led Support offering, which is built on top of AWS Business support features and offers hands-on Professional Services, for a comparable, fair price. Our mission is to accelerate time to resolution for our customers AWS issues and improve the overall AWS Support experience even more.
What’s included in our services:
- TC2 ProServ hands-on remediations by AWS certified engineers
- AWS Premium Support access via TC2
- AWS platform diagnostic tools access via TC2
- 24x7x265 Incident Response & Remediation
- 24x7x265 Service request Response & Resolution
- Periodic Technical Cost Optimization Review
- SLA based committed reaction and resolution times based on systems Priority
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- First reaction times from 1 hour
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- Resolution times from 4 hours
- Infrastructure as Code support for change management
- 3rd party tools for smooth end user experience
This plan is recommended for AWS users, who have existing skills and capabilities to operate AWS workloads, but they need to have official AWS support and extra workforce to carry out AWS incident resolution.
TC2 CloudZen Managed Services
Cloud is about constant innovation and optimization. AWS workloads need regular reviews and constant attention to make sure they are always architected and fine-tuned to the best price-performance value, whilst keeping security as number one priority.
TC2 has created its new generation Managed Services offering based on nearly a decade of experience operating customer workloads, along AWS Managed Service Provider program and ITIL principles to provide worry free operational and optimization services to our customers. We will keep our caring eye on your AWS accounts, making sure you pay the least, and get out the most of the AWS platform aligned to your business needs.
What’s included in our services:
- TC2 ProServ hands-on remediations and optimizations by AWS certified engineers
- AWS Premium Support access via TC2
- AWS platform diagnostic tools access via TC2
- Proactive systems monitoring and remediation
- Proactive systems upgrade and patching activities
- 24x7x265 Incident Response & Remediation
- 24x7x265 Service request Response & Resolution
- Live Cost Dashboard and Periodic Technical Cost Optimization Review and remediation
- Live Security Dashboard and Periodic AWS Platform Security Review and remediation
- Periodic Well Architected Review and remediation
- SLA based committed reaction and resolution times based on systems Priority
-
- First reaction times from 1 hour
-
- Resolution times from 4 hours
- Infrastructure as Code support for change management
- 3rd party tools for smooth end user experience
This plan is recommended for AWS users, who has existing AWS workloads, or are planning to migrate their systems to AWS in the near future. Our services are specifically useful for those who don’t yet have or don’t want to build inhouse skills for managing, optimizing and supporting their AWS workloads but rather want to focus on product development.
Related case studies
Doqsys
DOQSYS required a higher availability and easier to operate environment that flexibly follows needs in terms of both resources and costs.
Transcend
Transcend has requested TC2 to develop, optimize and operate its AWS-based platform. In addition to the flexible management of everyday needs, robustness and responsiveness were also decisive aspects in the operation.
Vodafone
Based on the strategic guidelines of Vodafone group, the Hungarian subsidiary of Vodafone decided to run at least 40% of its IT workloads in the cloud by 2020.
Jaystack / Bourne Assetbox
Jaystack has sought TC2’s expert help to set up and operate Bourne’s assetbox content provider’s new website.
See our other case studies!
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DevOps
Automation is the key to the efficient functional expansion and operation of IT systems. Whether it is the development of a new function, preparation against attacks or other operations, the possibility of automatically building application environments, the automatic testing of our application and the promotion of versions between environments with minimal human intervention are now basic expectations in terms of competitiveness.