TC2 CloudZen Managed Services & Support – a New Generation of Cloud Managed Services

TC2 CloudZen Support  

AWS strongly recommends purchasing AWS Premium support for any production workloads running on the AWS platform. On the other hand, as AWS Support normally does not provide hands-on professional services, only provides recommendations to the customer infrastructure, customers either must have in-house AWS experts, or they must engage with an AWS Partner. 

To maximize efficiency and get the best out of the two different types of support, AWS has created Partner Led Support, where the AWS Partner acts as the level 1 party for incoming AWS support tickets backed by AWS Enterprise support. The benefits of this model are increased accuracy and quicker resolution times in resolving issues, as the AWS partner can quickly take actions. If anything needs to be checked under the hood, the partner escalates the issue to the AWS Premium Support, acting as level 2 Support layer in this model. 

TC2 has created a Partner Led Support offering, which is built on top of AWS Business support features and offers hands-on Professional Services, for a comparable, fair price. Our mission is to accelerate time to resolution for our customers AWS issues and improve the overall AWS Support experience even more. 

What’s included in our services: 

• TC2 ProServ hands-on remediations by AWS certified engineers  

• AWS Premium Support access via TC2 

• AWS platform diagnostic tools access via TC2 

• 24x7x365 Incident Response & Remediation 

• 24x7x365 Service request Response & Resolution 

• Periodic Technical Cost Optimization Review 

• SLA based committed reaction and resolution times based on systems Priority 

• • First reaction times from 1 hour 

• • Resolution times from 4 hours 

• Infrastructure as Code support for change management 

• 3rd party tools for smooth end user experience 

This plan is recommended for AWS users, who have existing skills and capabilities to operate AWS workloads, but they need to have official AWS support and extra workforce to carry out AWS incident resolution. 

While AWS Premium Support is highly valuable, many organizations require a more hands-on approach. This is especially true when dealing with mission-critical workloads where delays in troubleshooting can result in lost revenue or reputation damage. 

That’s why AWS support plans offered through TC2 provide a practical hybrid: customers gain the benefits of AWS expertise while also having immediate access to certified professionals who can take direct action. Unlike standard support, where recommendations may still need in-house execution, Partner Led Support ensures that issues are not only identified but resolved promptly. This approach reduces downtime, accelerates project timelines, and enhances confidence in cloud monitoring practices.

TC2 CloudZen Managed Services 

 Cloud is about constant innovation and optimization. AWS workloads need regular reviews and constant attention to make sure they are always architected and fine-tuned to the best price-performance value, whilst keeping security as number one priority. 

TC2 has created its new generation Managed Services offering based on nearly a decade of experience operating customer workloads, along AWS Managed Service Provider program and ITIL principles to provide worry free operational and optimization services to our customers. We will keep our caring eye on your AWS accounts, making sure you pay the least, and get out the most of the AWS platform aligned to your business needs. 

What’s included in our services: 

• TC2 ProServ hands-on remediations and optimizations by AWS certified engineers 

• AWS Premium Support access via TC2 

• AWS platform diagnostic tools access via TC2 

• Proactive systems monitoring and remediation 

• Proactive systems upgrade and patching activities 

• 24x7x265 Incident Response & Remediation 

• 24x7x265 Service request Response & Resolution 

• Live Cost Dashboard and Periodic Technical Cost Optimization Review and remediation 

• Live Security Dashboard and Periodic AWS Platform Security Review and remediation 

• Periodic Well Architected Review and remediation 

• SLA based committed reaction and resolution times based on systems Priority 

• • First reaction times from 1 hour 

• • Resolution times from 4 hours 

• Infrastructure as Code support for change management 

• 3rd party tools for smooth end user experience 

 This plan is recommended for AWS users, who have existing AWS workloads, or are planning to migrate their systems to AWS in the near future.  Our services are specifically useful for those who don’t yet have or don’t want to build inhouse skills for managing, optimizing and supporting their AWS workloads but rather want to focus on product development. 

The real advantage of cloud managed services is the ability to shift the responsibility of ongoing maintenance and optimization to experts who live and breathe AWS. Instead of dedicating valuable internal resources to constant troubleshooting and updates, businesses can rely on a team that proactively handles cloud monitoring, patch management, and performance tuning. 

In addition, cloud operations are becoming increasingly intertwined with financial strategies, and approaches such as FinOps are emerging to help organizations strike the right balance between spending and value. Through continuous reviews, TC2 ensures that workloads remain not only technically sound but also financially optimized.

Cloud Managed Services – A Smarter Way to Optimize AWS Workloads

TC2 CloudZen Managed Services & Support helps businesses unlock the full potential of AWS by combining proactive monitoring, cost optimization, and expert remediation. 

Instead of spending valuable resources on maintaining complex infrastructures, organizations can rely on certified engineers to handle day-to-day operations, incident response, and long-term optimization. 

With integrated AWS support plans, businesses gain both the strategic guidance and immediate hands-on help they need to keep workloads secure, scalable, and cost-efficient. Whether it’s through cloud monitoring, well-architected reviews, or end-to-end support during cloud migration, TC2 ensures that cloud operations remain smooth, resilient, and aligned with business goals.